In the last episode, I began by offering my thoughts on the multiple layers of cloud computing (Infrastructure, Services, Environments and Applications) and concluded by advising you to develop cloud strategies with these separate layers in mind. I’d like to continue this theme of cloud layers with more thoughts, comments and perspectives, this time relative to the CMA division.

At the Infrastructure layer, CMA is a consumer. We are actively pursuing, and have already begun, VM-enabling all of our Content Management and Archiving software, for both demo and development environments in the cloud. For example, our CenterStage solution is currently being demo’ed in the cloud, and very soon, Documentum xCP will be in the cloud for rapid application development. Within this Infrastructure layer, we will deliver pre-built environments so developers and composers don’t have to worry about installing and getting up to speed with software; they can immediately begin to develop applications, faster than ever before.


You’ll see us put production capabilities in both private and public clouds, but right now we’re focused on the development side. We see incredible time-to-results benefits here, and it’s extremely cost effective.


On the Services layer, we see cloud services providing richer flexibility as another tier of storage or another set of capabilities. We are working within Atmos, and have delivered REST interface support into Atmos, to demonstrate how you can interact from a content management standpoint with cloud storage. You will have all the content management capabilities and still support the environment you want with storage.


The environment and applications layers are interesting to me. Remember, this is about separating applications and information, so as enterprises are looking at, Google apps, hosted email, and the multitude of various cloud services, they are forced to think about questions like, “how am I interacting with my information?,” “do I want my private, sensitive information stored in these services?,” “how do I migrate my information to another service if necessary?” All important considerations. CMA’s initial foray here was to develop a product for enterprises to leverage, have the flexibility to store, archive and retain sensitive information in a private environment, while using the cloud-based application as the interface. Our solution, Content Services for Salesforce, does just this. You have all of the CRM services, but the NDAs, contracts, customer contact information and other sensitive content is in our (your) repository, viewable in Salesforce app. Users reap the value of the app without being forced to house all the information in a single repository, for much more flexibility.


Think about these three takeaways: 

·        Cloud applications can drive the same information silos as on-premise applications. For good information leverage, protection, and governance every cloud strategy requires an information management strategy.

·        Look at how you might leverage cloud-based storage. There’s great promise here, and we want to help with tools and technologies so the policies you set can be properly leveraged. Putting storage in the cloud is not enough, however, information management is still required.

·        By leveraging an information-centric strategy you can provide secure information management in the most cost-effective way possible while having optimal flexibility in selecting applications.

Clouds have great potential and I believe will be one of the major technology advances of the decade.  Like any new technology, success will come by not dismissing the technology nor by blindly embracing it, but by understanding how the value of a cloud can be exploited while not compromising needs to be made in terms of protecting and managing critical business information.




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